Return & Refund Policy

We want you to love your Squish Babees order! ♡ If something isn’t right, please contact us and we’ll do our best to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, your item must be:

• Unused and in its original condition
• In its original packaging
• Free from damage, dirt, hair, pet hair, odors, or signs of play/use
• Returned with all included pieces and accessories

For hygiene and product-safety reasons, opened or used squishies are not eligible for return unless they arrived damaged or defective.

Please contact us before sending anything back so we can approve your return and provide instructions.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, leaking, or you received the wrong item, contact us within 3 days of delivery with:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

Once reviewed, we may offer a replacement, store credit, or refund depending on the situation.

Please note that minor differences in color, shape, texture, facial details, or finish may occur between squishies and are not considered defects.

Damage caused by pulling, overstretching, puncturing, biting, improper storage, or normal wear from use is not considered a manufacturing defect.

Refunds

Once your approved return is received and inspected, we’ll let you know whether your refund has been approved.

Approved refunds will be sent back to your original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund after it is issued.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Preorders

Preorder items are purchased specifically to reserve incoming inventory.

You may request to cancel a preorder before it has been packed or shipped. Once a preorder has entered fulfillment or shipped, our normal return policy applies.

Estimated arrival and shipping dates are estimates and may change due to supplier, customs, or carrier delays.

If a preorder experiences a significant delay, we’ll provide updated information when available.

Final Sale Items

The following are final sale and cannot be returned unless they arrive damaged or defective:

• Opened or used squishies
• Clearance or final-sale items
• Gift cards
• Items damaged through use, stretching, puncturing, or improper handling

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible.

We cannot guarantee cancellations or changes once an order has entered fulfillment.

Contact Us

If you have any questions about a return or refund, please contact me at squishbabees.contact@gmail.com with your order number.